Refund Policy
Last updated: October 8, 2026
Note: this refund policy is written in plain language for a small subscription service. It is general information, not legal advice for any specific country; an independent legal review is recommended.
How refunds work
We want choosing IPTV Hot to feel safe. This page explains when a refund applies to the Free 24-Hour Trial and to our plans (1 Month, 3 Months, 6 Months, 12 Months).
The free trial
The Free 24-Hour Trial is free, so there is nothing to refund. If you could not access it because of an error on our side, contact us and we will fix it.
Subscriptions
Faults on our end, such as missing or broken activation details, are fixed or refunded if you contact us within 7 days of buying.
For picture-quality concerns, we first help you check your connection, device, and settings, then review refund requests individually.
What is excluded
- Change of mind after using a large part of the plan
- Problems caused only by your own internet connection or device
- Accounts suspended for breaking the Terms of Use, such as sharing a login
How to ask
Contact us via the contact page with your order details and what went wrong.
Timing
Refunds return to the payment method you used. Banks and payment providers can take a few business days.
Changes
We may update this policy; the date above shows the current version. See also the Terms of Use.